12/18/2023 0 Comments Average water consumption per dayUsers’ perspectives on quality and quantity of water supply services which shall inform strategic plansįormulation by the utilities. Impossible to move towards sustained improvement in quality of service. Current reactive approach is inherently inefficient as well as makes it almost Services and maintenance activities are more of a reactive nature whereby actions are taken in response toĬustomer complaints. Systematic assessment of urban water utilities in urban areas of some developing countries. Help devise focused strategies aimed at improving the service delivery. Vital importance for monitoring & evaluation of existing drinking water supply systems which in turn would With the availability of user's feedback about service delivery issues, one can rank the performance of existing water supply systems and move towards designing a 24/7 Water Supply System.Īn accurate knowledge of water services delivery performance as experienced by users is of Moreover, 29% households were willing to install water meters while 71% wanted the current flat rate billing system based on the house size. The overall quality of municipal water was reported to be fit for drinking by 91% of the households while others relied mostly on bottled water. The terminal pressure at the household level is so low that 42% of the households have indulged in illegal fetching of water through suction pumps. This study concludes that the existing water supply schemes are critically over stressed and are unable to meet the domestic water demand of the households. In this study we obtain the users' feedback about water quality, quantity, duration of daily delivery, terminal pressure, water conservation, willingness to install water metering system and willingness to pay for the drinking water supply through a questionnaire-based User Prospective Survey. The aim of this research study is to ascertain the level of domestic water services for an urban township and to qualitatively assess the condition and operationalization of existing water supply systems in the study area. This study seeks to bring out users' perspectives on quality and quantity of water supply services which shall inform strategic plans formulation by the utilities. ![]() Current reactive approach is inherently inefficient as well as makes it almost impossible to move towards sustained improvement in quality of service. ![]() Operations of services and maintenance activities are more of a reactive nature whereby actions are taken in response to customer complaints. Currently, there is a lack of systematic assessment of urban water utilities in urban areas of some developing countries. An accurate knowledge of water services delivery performance as experienced by users is of vital importance for monitoring & evaluation of existing drinking water supply systems which in turn would help devise focused strategies aimed at improving the service delivery.
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